Opening Times

Tele-Sales (only):

Mon to Thu 9am to 2pm
01283 529176

Visiting Times:

Monday to Saturday appointment only
Sundays 10am till 4pm
Click here to watch our 100k Harvest video

Click here to watch our 50k Harvest video

RICHDON KOI “THE COMPANY” CONDITIONS AND TERMS OF TRADING

1. GENERAL

All orders accepted solely upon and subject to the following terms and conditions to the exclusion of all other terms and conditions except such (if any) as are specifically accepted by the Company in writing. Acceptance of delivery shall be conclusive evidence of acceptance of these terms and conditions.

2. DELIVERY PROMISES

These are given in good faith and will be adhered to, as far as possible, but no liability will be accepted for subsequent unforeseen delays. Goods offered ex-stock are subject to their being unsold on receipt of confirmation.

3. CANCELLATION AND VARIATIONS

(a) Cancellation of an order cannot be accepted, or goods returned for credit, unless previously agreed in writing by the Company.

(b) No variation of any order shall be binding upon the Company unless the same shall be agreed in writing.

(c) Stock items returned by agreement with the Company shall be subject to a re-stocking charge.

4. LOSS or DAMAGE in TRANSIT

Where goods are sent carriage paid the Company will replace free of charge goods damaged or lost in transit provided that written notification is given to the Company within three days of delivery or in the case of total non-delivery notice is given to the carriers and the Company within seven days of the date of notice of despatch.

5. INSPECTION

The customer shall inspect the goods immediately on arrival thereof and shall note shortages or damage on the delivery note and give written notice to the delivery, with full details of the claim, within seven days from such arrival.

If the customer should fail to give such notice within the said period the goods shall be deemed to be in all respects in accordance with the contract and the customer shall be bound to accept and pay for them accordingly.

6. RETENTION OF TITLE

(1) Risk in the goods shall pass to the customer immediately on delivery to the customer or into custody on the customer’s behalf whichever is the sooner.

(2) Notwithstanding delivery, the goods shall remain the property of the Company (which reserves the right to dispose of this contract) until the Company has received payment of the full price of (a) all goods the subject and (b) all other goods supplied by the Company to the customer under any other contract whatsoever.

(3) The customer shall nevertheless be entitled to deal with the goods in the ordinary course of business provided that:

(a) The customer shall not purport to dispose of property in the goods until delivery to its own customer.

(b) The customer shall first dispose of the goods that it has paid for and any payments received by the Company from the customer shall first be appropriated to goods disposed of by the customer.

(c) If the goods are altered or any goods become attached to the goods or if any part of the goods is replaced, such other goods or replacement parts shall accede to and form part of the goods and such attachment or replacement shall not affect the Company’s property in the goods.

(4)Until property in the goods passes to the customer the customer shall hold the goods as bailee for the Company and shall store the goods in such a way that they are readily identifiable as the property of the Company.

(5) If payment of the price or any part of it under this or any other contract is overdue or if the customer is in breach of any contractual term of this or any other contract with the Company or if a Receiver is appointed over all or any part of the undertaking of the customer or commences to be wound up or become bankrupt, then (without notice): -

(a) All sums payable by the customer to the Company under this or any other contract shall become immediately due and payable.

(b) The customer shall cease to be entitled to sell, use in manufacture or otherwise deal with the goods.

(c) The Company shall be entitled to recover and resell the goods (without prejudice to its right to damages) and for that purpose the customer hereby irrevocably grants the Company its servants or agents a licence to enter upon the customer’s premises for the purpose of removing the goods.

(d) The Company shall be entitled to stop all further deliveries of goods to the customer under this or any other contract.

(6) If any of the foregoing provisions shall be invalid or unenforceable such invalidity or unenforceability shall not affect the remaining provisions.

8. PAYMENT

Payment of all goods is required before they are dispatched. This can be either be paid by Credit card, Postal order, PayPal or bank transfer. We do not accept Cheques or deposits into our account.

Richdon Koi does not take deposits for any koi, and again ask for full payment. Koi cannot be reserved without full payment.

Any special order goods require a payment to be taken, prior to Richdon Koi ordering from our supplier.

Only in a circumstance where Richdon Koi is undertaking the building of a koi pond, some goods will be extra to the original quoteation. Under these cirumstances Richdon Koi asks for full payment on the day of completion. Richdon Koi also reserves the right to add 10% interest to upaid goods and labour every 28 days.

9. SPECIFICATION

In accordance with our policy of constant improvement we reserve the right to modify or amend without notice the specification of any of our products.

10. LIABILITY

(1) The Company’s liability whether in respect of one claim or in the aggregate arising out of any contract shall not exceed the purchase price payable under the contract

(2)Except as specifically provided in these Conditions, no liability is accepted for any direct or indirect costs, damages or expenses relating to damage to property or injury or loss to any person firm or company or for any loss of profits or production arising out of or occasioned by any defect in or failure of goods or materials or parts thereof supplied by the Company.

11. FORCE MAJEURE

The Company shall be under no liability for any delay, loss or damage caused wholly or in part by Act of God, Governmental restriction condition or control or by reason of any act done pursuant to a trade dispute whether such dispute involves the Company’s employees or not or by reason of any other act matter or thing beyond the reasonable control of the Company.

12. LAW APPLICABLE

All contracts are deemed to be entered into in England and shall be governed and constructed in accordance with English Law.

13. SALES OF KOI.
Whilst koi may be advertised as being of a particular sex there is no guarantee that this is the case.  Richdon Koi ensures that the breeder identifies the sex of the koi where possible when purchasing and carries out checks when the koi arrive in the country.  However, it is not always possible to be 100% sure of the sex in younger koi and some koi will offer characteristics of one sex whilst actually being of the other sex.  No refunds will be given should the koi later be found to be of a sex other than that it was advertised for sale as

 

14. Returns Policy

Whilst Richdon Koi Strives for the best customer satisfaction, we ask in return the following:-
1- All goods which are returned to stock, MUST have a receipt upon returning

2- A credit will be raised for any balance in exchange for other goods. A refund will not be given for goods returned.

3- ALL goods must be in perfect condition and saleable

4- If any goods are faulty upon reciept Richdon koi will replace as soon as possible

5- If any goods become faulty within a Garuntee period, Richdon Koi will return the goods to the Manufacturer for repair or in extreme cirtcumstance replacement. No goods can be assessed without a reciept or purchase so please retain your reciept at the time of purchase.

 

CALL CHARGES

Calls to our 08450 sales number are charged at local rates.